Privacy Policy
Last Updated: December 15, 2025
Your privacy matters to us.
At Real Talk Wellness with Emeka ("we," "us," or "our"), we are committed to protecting your personal information and being transparent about how we collect, use, and share it.
This Privacy Policy explains our practices regarding the information we collect when you visit our website, purchase our products, or communicate with us.
We collect different types of information depending on how you interact with us:
Information You Provide Directly
- Contact Information: Name, email address, phone number (including WhatsApp number)
- Payment Information: Payment details processed through our secure payment provider (Paystack/Flutterwave)
- Communication Data: Messages you send us via email, WhatsApp, or other channels
- Feedback and Testimonials: Reviews or success stories you voluntarily share with us
Information Collected Automatically
- Device Information: Type of device, operating system, browser type
- Usage Data: Pages visited, time spent on site, links clicked
- IP Address: Your approximate geographic location
- Referral Information: How you found our website
2. How We Use Your Information
We use the information we collect for the following purposes:
Primary Uses:
- To Process Your Purchase: Complete transactions, deliver digital products, and send purchase confirmations
- To Provide Customer Support: Respond to your questions, help with the protocol, and process refund requests
- To Send Product Updates: Notify you about updates to products you've purchased
- To Improve Our Services: Understand how our website is used and make improvements
With Your Consent:
- Marketing Communications: Send you information about new products or offers (you can opt out at any time)
- Testimonials: Share your success story (only with your explicit permission)
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
- Payment Processors: We share necessary payment information with Paystack/Flutterwave to process your transactions securely
- Service Providers: We may use trusted third-party services (email providers, hosting) that help us operate our business
- Legal Requirements: We may disclose information if required by law or to protect our rights
- With Your Consent: We will share information for any other purpose with your explicit consent
4. Payment Security
🔒 Your Payment Information Is Secure
We use Paystack and Flutterwave — trusted, PCI-DSS compliant payment processors — to handle all transactions.
We never store your full credit card or bank account details on our servers.
All payment information is encrypted and transmitted securely.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Provide you with ongoing customer support
- Comply with legal obligations
- Resolve disputes and enforce our agreements
If you request deletion of your data, we will remove your personal information within 30 days, except where retention is required by law.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of any inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a commonly used format
To exercise any of these rights, please contact us at support@realtalkwellness.ng
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Analyze website traffic
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services. These include:
- Paystack/Flutterwave: Payment processing
- WhatsApp: Customer communication
- Google Analytics: Website analytics
- Email Service Providers: Email delivery
These third parties have their own privacy policies. We encourage you to review their policies before providing them with your information.
9. Children's Privacy
Age Restriction
Our website and products are intended for adults aged 18 and older.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from a child under 18, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
When we make changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we may notify you by email or through a notice on our website
- Your continued use of our website after changes constitutes acceptance of the updated policy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Our Commitment:
We take your privacy seriously. We are committed to being transparent about our data practices and protecting the information you entrust to us.
Thank you for trusting Real Talk Wellness with Emeka.